PACKAGE POLICIES & PROCEDURES
PACKAGES: Prices include all greens fees, carts, lodging and taxes. No deposit is needed to secure the golf package. We do require a credit card number to secure the package. Subsequently, we charge the credit card for payment one (1) month prior to arrival. American Express, Discover, Mastercard and VISA are accepted methods of payment. Personal checks must be received one (1) month in advance to prevent a charge to a credit card.
CANCELLATION POLICY: Travel Inventory is a perishable product that is impossible to resell without notice. All cancelled reservations will be charged a $25 cancellation fee. Additionally, if your reservation is cancelled within 8-30 days of arrival, the cancellation will result in a loss of 25% of the total package price. If cancelled within 3-7 days of arrival, 50% of the package price will be forfeited. A cancellation within 2 days of arrival date will result in a loss of 100% of the package price. No refunds will be issued for unused portions of a package once any part is used. Please note that these fees pertain to cancellations of an entire reservation. If you need to adjust your headcount or cancel a portion of your group, please contact your coordinator for refund information. For any lodging or tee times at the Pinehurst Resort, cancellations must be made at least 30 days in advance. No refunds will be allowed within thirty days of arrival. NO EXCEPTIONS! Reservations at condominiums or houses owned by third parties require a one (1) month cancellation notice for a full refund. Cancellations are not permitted within one month of arrival date.
CHANGES in your golf itinerary must be made through Tobacco Road Golf & Travel during normal business hours by the group leader only. Changes to your golf courses or accommodation (excluding your headcount) after the package is reserved may result in a change fee. All changes made within 30 days of your arrival will incur a $25 administrative fee per person.
RAIN-CHECK POLICY: Rain checks are given by the golf course and are the responsibility of the golfer to obtain at the golf course. Policies vary by course. Tobacco Road Golf Club will only issue rainchecks if the course closes due to inclement weather. Rain checks will not be issued if the course is cart path only. Golfers should arrive prepared to complete their reserved rounds.
NO-SHOW: If your group, or any individuals in your group, does not show up, no credit will be given for green fees or accommodations.
DRESS CODE: Normal golf attire is required at all golf courses (No denim shorts or jeans, no tank tops, no tee shirts, no cut-offs). Bermuda length shorts are permitted. All courses strictly enforce dress codes. All facilities require soft spikes or no spikes at all.
OTHER MATTERS: All condo rentals through Tobacco Road Golf & Travel are non-smoking and grilling on the premises is strictly prohibited. Pets are not allowed in the condos, no exceptions! The group leader will be held responsible for damages caused by any member in your group to rental property or hotel rooms reserved by Tobacco Road Golf & Travel for your group.